Shipping and return policies for The Five One
- Shipping Info
Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P.O. box must be shipped to a street address. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.
- Return Policy
Accept eligible returns within 30 days of customer receiving order.
Clearly label a non-returnable item as such in the product description.
Refund the money in the same way the customer originally paid.
Process refunds within one week of receiving an authorized return.
Charge no more than 10% or $10 (whichever is greater) as a restocking fee.
Pay for all standard shipping costs, charge no restocking fees and accept all returned items when the return is a result of the retailer’s error.